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Customer Support Form
If you have any questions please reach out to our support team or start a ticket below. 
Our Support Team will respond within 24 to 48 hours. Please don't hesitate to contact us during normal business hours.

 

support@ubiolabs.com  •  Toll Free: (866) 642-4428  •  Hours: Mon-Fri 9am - 4:30pm PST

 

FAQs

Frequently asked questions

WIRELESS CHARGING

Does my phone have wireless charging capability?


iPhone®: iPhone 8 or later features integrated wireless charging that allows for an easy and intuitive charging experience. All earlier iPhone models do not have the ability to charge wirelessly. Android™: Most Android phones have wireless charging capability. If your phone has a removable battery then you do not have the ability to charge wirelessly.




What is Qi Certified?


In order for a product to be Qi Certified it must be tested to the Qi Standard to ensure safety, integrability and energy efficiency. Beware of any wireless chargers that are advertised as “Qi Compatible”, Qi Compliant”, “Qi approved", etc. These products have not been properly tested and passed according to Qi Standard. If you would like to check that your wireless chargers are Qi Certified and tested visit this link: https://www.wirelesspowerconsortium.com/products/. If you search “Ubio” you will see our wireless chargers listed. Please note that the model # will be printed on the wireless charging component itself. For more information on Qi Standards visit their website https://www.wirelesspowerconsortium.com/certified/




What phone models work with wireless Qi charging?


For a full list of wireless compatible phone models, see below. iPhone Wireless Compatibility Works with: Any iPhone released October 2017 or later including iPhone 8 and later Does not work with: Any iPhone released before October 2017 or other Apple products including iPhone 7, iPhone 7 Plus, iPhone SE, all older iPhone models, iPad Pro®, iPad mini®, iPad Air®, iPad, iPod touch, and Wireless Charging Case for AirPods® Android Wireless Compatibility Works with: 10W Qi certified high-speed charging for Samsung Galaxy S6 and later, Samsung Note5 and later, and other Qi compatible phones Does not work with: Samsung J7 models, J3 models, On5, Luna, Express Prime 3, Amp Prime models, Sol models, Halo, tablets, other accessories or wearables Apple
• iPhone 8
• iPhone 8 Plus
• iPhone X
• iPhone Xs
• iPhone Xs Max
• iPhone Xr
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
Asus
• Asus PadFone S BlackBerry
• BlackBerry Passport
• BlackBerry PRIV
• BlackBerry Z30
Google
• Google Nexus 4
• Google Nexus 5
• Google Nexus 6
• Google Pixel 3
• Google Pixel 3 XL
• Google Pixel 4
• Google Pixel 4 XL HTC
• HTC Droid DNA
• HTC Windows Phone 8X
Huawei
• Huawei Mate 20 Pro
• Huawei Mate RS Porsche Design
• Huawei P30 Pro
• Huawei Mate 30
• Huawei Mate 30 Pro Kyocera
• Kyocera Brigadier
• Kyocera DuraForce
• Kyocera Hydro Elite
• Kyocera Torque G02
• Kyocera Torque KC-S701
• Kyocera Urbano L01
• Kyocera Urbano L03
• Kyocera E6910 LG
• LG G2
• LG G3
• LG G6
• LG G6 Plus
• LG G7
• LG G7 ThinQ
• LG Lucid 2
• LG Lucid 3
• LG Optimus F5
• LG Optimus G Pro
• LG Optimus It L-05E
• LG Spectrum 2
• LG Vu 2
• LG Vu 3
• LG V30
• LG V30 Plus
• LG V40 ThinQ Microsoft
• Microsoft Lumia 950
• Microsoft Lumia 950 Dual Sim
• Microsoft Lumia 950 XL
• Microsoft Lumia 950 XL Dual Sim Motorola
• Motorola Droid Maxx
• Motorola Droid Mini
• Motorola Droid Turbo
• Motorola Droid Turbo 2
• Motorola Moto Maxx
• Motorola Moto X Force Nokia
• Nokia Lumia 1520
• Nokia Lumia 735
• Nokia Lumia 830
• Nokia Lumia 920
• Nokia Lumia 928
• Nokia Lumia 929 (Icon)
• Nokia Lumia 930
• Nokia 8 Sirocco
• Nokia 9 PureView Panasonic
• Panasonic Eluga P P-03E
• Panasonic Eluga V P-06D
• Panasonic Eluga X P-02E
• Panasonic Eluga X1
• Panasonic Eluga X1 Pro
Samsung
• Samsung Galaxy S6
• Samsung Galaxy S6 Active
• Samsung Galaxy S6 Edge
• Samsung Galaxy S6 Edge Plus
• Samsung Galaxy S7
• Samsung Galaxy S7 Active
• Samsung Galaxy S7 Edge
• Samsung Galaxy S8
• Samsung Galaxy S8 Active
• Samsung Galaxy S8 Plus
• Samsung Galaxy S9
• Samsung Galaxy S9 Plus
• Samsung Galaxy S10
• Samsung Galaxy S10e
• Samsung Galaxy S10 Plus
• Samsung Galaxy Fold
• Samsung Galaxy Note 8
• Samsung Galaxy Note 9
• Samsung Galaxy Note 10
• Samsung Galaxy Note 10 Plus
• Samsung Leader 8
• Samsung W2016
Sony
• Sony Xperia Z3V
• Sony Xperia Z4V
• Sony Xperia XZ2
• Sony Xperia XZ2 Premium
• Sony Xperia XZ3 Xiaomi
• Mi MIX 2S
• Mi MIX 3
• Mi 9





REPLACEMENTS & WARRANTY

My product stopped working. How do I get a replacement?


We stand behind every item we produce. Please email support@ubiolabs.com and we will immediately replace or repair your defective item. Please include the following: • Your name and address (so we can ship you a new one) • Product name and item number • Date of purchase • What's wrong with the item We will send a replacement to you free of charge.




What is your Warranty?


We offer a 12-month limited warranty from the date of purchase. Here is how it works: 12-Month Warranty If your product stops working we'll replace or repair it free of charge. Just ship us the defective product 12 months from the date of purchase and we will replace or repair it for you.




Can I return a product to the store where I purchased it?


Yes, you can return any item to the original store where you purchased it. However, we prefer that you contact us for a replacement. We want you to be completely satisifed with your Ubio item and will provide a replacment and make it easy and pain free.





POWER BANKS

How do I know a power bank is compatible with my phone?


Power banks are generally universal and designed to work with most mobile phones and tablets. Any device that can be charged via a standard USB cable will work with our power banks.




What are the LED lights on my power bank for?


These are charge indicators and show the remaining battery capacity of your power bank. All of our power banks have 4 LED lights that indicate the following: 1 LED illuminated - 25% charge remaining 2 LEDs illuminated - 50% charge remaining 3 LEDs illuminated - 75% charge remaining 4 LEDs illuminated - 100% chargeremaining The LED lights will also flash when charging or discharging the power bank.




Can I charge my power bank from any USB port?


Yes - generally all USB ports found on computers, USB hubs, wall chargers and in cars output 5V and can be used to charge our power banks. However, they won't all charge the power bank at the same speed. Ubio power banks can accept a 2A input current so they can be charged faster when using our wall chargers. If you charge the power bank from a wall charger or other USB port that outputs less than 2A current you will experience slower charge sppeds.





CABLES

How do I know a Lightning® cable is certified by Apple®?


All Ubio items are certified to meet Apple performance standards and use authentic Lightning connectors, testing, and certification processes.





WALL & CAR CHARGERS

Will Ubio wall chargers work overseas?


All of our wall chargers use 110/240V switching power supplies and can be used abroad. You may need a seperate wall adapters depending on where you are travelling, but our chargers can handle the different input voltages.





USER MANUALS

How do I find my user manual?


Using your model or component number located on the bottom of your Ubio product or packaging, you can look up your user manual. Click here to go to our user manual page.





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Ubio Labs, Inc. 

Bellevue, WA USA

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Toll Free: (866) 642-4428

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