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FAQs
Frequently asked questions
WIRELESS CHARGING
Does my phone have wireless charging capability?
What is Qi Certified?
What phone models work with wireless Qi charging?
• iPhone 8
• iPhone 8 Plus
• iPhone X
• iPhone Xs
• iPhone Xs Max
• iPhone Xr
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• Asus PadFone S
• BlackBerry Passport
• BlackBerry PRIV
• BlackBerry Z30
• Google Nexus 4
• Google Nexus 5
• Google Nexus 6
• Google Pixel 3
• Google Pixel 3 XL
• Google Pixel 4
• Google Pixel 4 XL
• HTC Droid DNA
• HTC Windows Phone 8X
• Huawei Mate 20 Pro
• Huawei Mate RS Porsche Design
• Huawei P30 Pro
• Huawei Mate 30
• Huawei Mate 30 Pro
• Kyocera Brigadier
• Kyocera DuraForce
• Kyocera Hydro Elite
• Kyocera Torque G02
• Kyocera Torque KC-S701
• Kyocera Urbano L01
• Kyocera Urbano L03
• Kyocera E6910
• LG G2
• LG G3
• LG G6
• LG G6 Plus
• LG G7
• LG G7 ThinQ
• LG Lucid 2
• LG Lucid 3
• LG Optimus F5
• LG Optimus G Pro
• LG Optimus It L-05E
• LG Spectrum 2
• LG Vu 2
• LG Vu 3
• LG V30
• LG V30 Plus
• LG V40 ThinQ
• Microsoft Lumia 950
• Microsoft Lumia 950 Dual Sim
• Microsoft Lumia 950 XL
• Microsoft Lumia 950 XL Dual Sim
• Motorola Droid Maxx
• Motorola Droid Mini
• Motorola Droid Turbo
• Motorola Droid Turbo 2
• Motorola Moto Maxx
• Motorola Moto X Force
• Nokia Lumia 1520
• Nokia Lumia 735
• Nokia Lumia 830
• Nokia Lumia 920
• Nokia Lumia 928
• Nokia Lumia 929 (Icon)
• Nokia Lumia 930
• Nokia 8 Sirocco
• Nokia 9 PureView
• Panasonic Eluga P P-03E
• Panasonic Eluga V P-06D
• Panasonic Eluga X P-02E
• Panasonic Eluga X1
• Panasonic Eluga X1 Pro
• Samsung Galaxy S6
• Samsung Galaxy S6 Active
• Samsung Galaxy S6 Edge
• Samsung Galaxy S6 Edge Plus
• Samsung Galaxy S7
• Samsung Galaxy S7 Active
• Samsung Galaxy S7 Edge
• Samsung Galaxy S8
• Samsung Galaxy S8 Active
• Samsung Galaxy S8 Plus
• Samsung Galaxy S9
• Samsung Galaxy S9 Plus
• Samsung Galaxy S10
• Samsung Galaxy S10e
• Samsung Galaxy S10 Plus
• Samsung Galaxy Fold
• Samsung Galaxy Note 8
• Samsung Galaxy Note 9
• Samsung Galaxy Note 10
• Samsung Galaxy Note 10 Plus
• Samsung Leader 8
• Samsung W2016
Sony
• Sony Xperia Z3V
• Sony Xperia Z4V
• Sony Xperia XZ2
• Sony Xperia XZ2 Premium
• Sony Xperia XZ3
• Mi MIX 2S
• Mi MIX 3
• Mi 9
NOTICE to iPhone 12 series owners
Due to interference caused by Apple MagSafe hardware, select Ubio wireless chargers may not be able to charge the following iPhones:
REPLACEMENTS & WARRANTY
My product stopped working. How do I get a replacement?
We stand behind every item we produce. Please email support@ubiolabs.com and we will immediately replace or repair your defective item. Please include the following:
What is your Warranty?
Can I return a product to the store where I purchased it?
POWER BANKS
How do I know a power bank is compatible with my phone?
Power banks are generally universal and designed to work with most mobile phones and tablets. Any device that can be charged via a standard USB cable will work with our power banks.
What are the LED lights on my power bank for?
Can I charge my power bank from any USB port?
CABLES
How do I know a Lightning® cable is certified by Apple®?
WALL & CAR CHARGERS
Will Ubio wall chargers work overseas?
All of our wall chargers use 110/240V switching power supplies and can be used abroad. You may need a seperate wall adapters depending on where you are travelling, but our chargers can handle the different input voltages.
USER MANUALS
How do I find my user manual?
Using your model or component number located on the bottom of your Ubio product or packaging, you can look up your user manual. Click here to go to our user manual page.